Privacy

We only keep what you send us, and use it to reply to you and to look after your device. Shop staff can see it; it is never shown on the website.

Contact form: your name, your mobile number, your email address if you give one, your message, and the product and page it was about.

Repair booking: your name, your mobile number, the device, what is wrong, your notes and any photos you add. You get a private tracking link; it stops working 30 days after the device is collected or the booking is cancelled.

Selling us a device: your name, your mobile number, the device, your answers about its condition, the price you ask for (if the form asks) and any photos you add.

Photos you send us are private. Only shop staff can see them.

Offers on WhatsApp: only if you agreed. We keep the words you agreed to with the date, and you can ask us to stop at any time.

WhatsApp buttons and search: the website counts taps and the words typed in the search box, with nothing about who you are. Messages you send on WhatsApp are handled by WhatsApp under its own privacy policy.

Protection against spam: the forms have limits on how often they can be sent. For these limits we keep scrambled codes for a few hours at most, never your number or your internet address in readable form.

Cookies: the website does not use advertising or tracking cookies.

How long we keep it: closed enquiries are deleted automatically after 24 months. Repair bookings, requests to sell us a device and your customer record are kept until the shop deletes them.

Seeing or deleting your details: ask us on WhatsApp at 0336 9747901 or by email at avenueapple4@gmail.com.